ITIL
Service operation practices for incident, problem, change, request and continual improvement—adapted to the agreed service boundary.
Managed Services
Cloud
Operate and optimize
CloudOps, observability, cost governance and multi-cloud operations aligned to platform standards.
Overview
Cloud under Managed Services.
Operate and optimize cloud platforms with CloudOps, observability, FinOps discipline and governed change across agreed environments.
CloudOps, observability, cost governance and multi-cloud operations aligned to platform standards.
What we deliver
Service catalogue for this domain.
Typical capabilities included when this domain is engaged. Exact scope, inclusions and exclusions are agreed during discovery.
CloudOps monitoring
Platform health, alerting and response for agreed cloud estates.
Observability & reliability
Visibility into services, dependencies and failure modes.
Change & release support
Controlled changes with operational readiness checks.
FinOps & cost governance
Spend visibility and optimisation under agreed ownership.
Identity & guardrail operations
Ongoing enforcement of platform baselines.
Multi-cloud operational hygiene
Consistent practices across Azure, AWS and hybrid estates.
Outcomes
What this domain is designed to deliver.
Outcomes are shaped around ownership, operability and clear transition into run or specialist support.
- CloudOps coverage for observability, reliability and change control
- Cost and platform governance aligned to agreed standards
- Operational reporting that supports accountable ownership
How we deliver
Frameworks that guide this engagement.
Delivery practices are adapted to the pillar—project controls where programmes need stage governance, service practices where continuous operation is the goal.
PRINCE2
Where major changes or improvement programmes run inside the managed estate, project controls keep scope, risk and decision rights explicit.
See the full global delivery model for how Discover → Architect → Deliver → Transition connects across pillars.
FAQ
Common questions
What does Managed Cloud typically cover?
Operations for agreed cloud platforms—monitoring, response, optimisation and governance—within service boundaries defined at engagement start.
Can this run alongside embedded cloud specialists?
Yes. Resource as a Service specialists can complement Managed Cloud when you need additional engineering capacity inside your teams.
Is FinOps included by default?
FinOps practices are scoped during service definition. Cost visibility and optimisation ownership are agreed as part of the managed boundary.